Effective date: October 1, 2025

1. Scope

   This Refund Policy applies to all purchases of digital content and subscription plans sold on johntronx.com, including Monthly subscriptions and 6-Month subscriptions to our adult video service. By subscribing or purchasing, you agree to the terms in this policy.

2. Billing, automatic renewals, and cancellations

   Automatic renewal: Subscriptions renew automatically at the end of each billing period (monthly or every six months) using the payment method on file, unless cancelled before the renewal date.

   How to cancel: To avoid a future automatic charge you must cancel through your Profile page or by contacting [email protected] at least 24 hours before the next billing date. Cancelling stops future renewals; it does not automatically refund charges already processed.

   Confirmation: You will receive an email confirmation after cancellation. Keep that confirmation for your records.

3. General refund rule — digital content

   Because our subscriptions deliver immediate access to digital content, we do not offer refunds for subscription fees once access has been granted, except as set forth in Section 4 below or where otherwise required by law.

4. When refunds or credits may be issued

   We will consider a refund, pro-rated credit, or charge reversal in the following situations:

   • Duplicate charges or billing errors: If your card was charged more than once for the same subscription period or we otherwise bill you in error, we will promptly correct the error and refund the duplicate amount.
   • Unauthorized charges / fraud: If you believe a charge was made without your authorization, notify us immediately at [email protected]. We will investigate and, if the charge is found to be unauthorized, we will refund it.
   • Material technical access failure: If you cannot access content that you have paid for due to an issue on our side (for example, account access or streaming faults) and we cannot restore access within 72 hours of your report despite reasonable efforts, we will, at our discretion, either:
     • restore access, or
     • issue a pro-rated credit or refund for the unused portion of the current billing period.
   • Consumer protection / statutory rights: If you are entitled to a refund under applicable consumer protection law in your jurisdiction, we will comply with those legal obligations.

   Note: Requests that are primarily “change of mind,” dislike of content, or user error (wrong plan selected, forgot to cancel) are generally not eligible for refunds.

5. How to request a refund

   To request a refund or report a billing problem, provide the following to [email protected]:

   • Your full name and the email used for the account.
   • Order ID / Transaction ID (from your receipt).
   • Date and amount of the charge.
   • Short description of the problem and any supporting screenshots (for technical errors) or bank statements (for duplicate/unauthorized charges).

   We aim to acknowledge refund requests within 3 business days and to resolve them (issue a refund or provide a final answer) within 10 business days of receiving all necessary information. Refunds are issued to the original payment method and may take additional time to appear on your statement, depending on your bank or card issuer.

6. Chargebacks

   If you initiate a chargeback with your bank before contacting us, please be aware that:

   • We may be required to suspend or terminate your account while we investigate the dispute.
   • If a chargeback is reversed in your favor after we have already provided a refund or credit, you may be re-billed.

   We ask that you contact us first at [email protected] so we can try to resolve the issue quickly without a chargeback.

7. Payment processors and third parties

   Payments are processed by third-party payment processors. We do not store full card numbers on our servers. If your refund requires action by a payment processor, timing and procedures may vary; we will work with the processor to complete any approved refund.

8. Changes to this policy

   We may update this Refund Policy from time to time. If we make material changes we will post the updated policy on the site and update the “Effective date” above. Continued use of the service after changes constitutes acceptance of the revised policy.

9. Contact

   For questions about refunds, billing, cancellations, or this policy, email: [email protected]. If you prefer, include a phone number and hours for customer support.